Why are only certain applications, such as Facebook, able to view/select photos from the JetDrive Go? Category : Software / Firmware / Applications Whether an application has access to an external storage device depends on what the app supports.If the JetDrive Go device does not show up for selection, the app does not support the JetDrive Go. Is the answer helpful? Related Why is my file count shown to be less than the file count on the Apple device after I backed up files? My JetDrive Go can work on some computers but fail to be recognized by some platforms or shows “USB Device Not Recognized.” Is there an upper length limit for videos recorded in the JDG App “Shoot” mode? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started